Terms of service

These Terms of Service (“Terms”) govern your use of www.infinitycollectables.com (the “Website”) and the purchase of products from Infinity Collectables (“we”, “us”, “our”).

By accessing this Website, placing an order, or signing up to our communications, you agree to be bound by these Terms. If you do not agree, please do not use this Website.

1. About Us

Infinity Collectables
Website: www.infinitycollectables.com
Email: info@infinitycollectables.com

We are a UK-based retailer of officially licensed toys and collectibles.

2. Use of This Website

You agree to use this Website only for lawful purposes.

You must not:

  • Use this Website in breach of UK law

  • Introduce viruses, malware, or harmful code

  • Attempt unauthorised access to our systems

  • Reproduce, duplicate, copy, or exploit content without written permission

All intellectual property rights in this Website and its content remain our property.

3. Website Availability

We aim to keep the Website operational at all times. However:

  • Access may be suspended temporarily due to maintenance or technical issues

  • We do not guarantee uninterrupted availability

  • We shall not be liable for temporary downtime

4. Product Information

We take reasonable care to ensure product descriptions, images, and pricing are accurate.

However:

  • Product packaging may vary from images shown

  • Manufacturer paint application may vary

  • Minor cosmetic imperfections may occur

  • Shelf wear, transit marks, or minor box blemishes may occur

  • Colours may differ due to screen settings

Unless explicitly stated, products are sold as collectibles and are not guaranteed to be “mint condition”.

We reserve the right to correct errors in pricing or descriptions and to cancel orders affected by obvious errors.

5. Orders & Contract Formation

When you place an order:

  • You are making an offer to purchase goods

  • Orders are subject to acceptance and availability

  • We may refuse or cancel an order at our discretion

A contract is formed only when we dispatch your goods.

If payment has been taken for an unavailable item, a full refund will be issued.

6. Pricing & Payment

All prices are listed in GBP (£) unless stated otherwise.

We reserve the right to amend pricing at any time prior to dispatch.

Payment must be made in full before dispatch.

We are not responsible for:

  • Additional bank or payment provider fees

  • Currency conversion charges

  • Import duties or customs charges

International customers are responsible for all customs duties, taxes, and local import fees.

7. Shipping & Delivery

Delivery timeframes provided are estimates and not guaranteed.

We are not responsible for delays caused by:

  • Courier services

  • Customs processing

  • Incorrect address information

  • Failed delivery attempts

  • Events beyond our reasonable control

Risk in the goods passes to you upon delivery.

8. Right to Cancel (UK Consumer Contracts Regulations)

If you are a UK or EU consumer, you have the legal right to cancel your order within 14 days of receiving your goods.

To exercise this right:

  • You must notify us within 14 days of delivery

  • You must return the goods within 14 days of cancellation

Goods must be:

  • Unused

  • Unopened

  • In original condition

  • In original packaging with seals intact

You are responsible for return shipping costs unless the item is faulty or incorrectly supplied.

We may make deductions from refunds for loss in value resulting from handling beyond what is necessary to establish the nature and characteristics of the goods.

9. Cancellation Before Dispatch

Cancellation requests made before dispatch will be accommodated where possible.

However:

  • If an order has already been processed, packed, or dispatched, cancellation may not be possible

  • Payment processing fees may be deducted where legally permitted

  • Special orders, pre-orders, or allocated items may not be cancellable

10. Returns & Refunds

All returns are subject to our separate Returns & Refunds Policy available on our Website.

Opened items, broken seals, or tampered packaging are not eligible for return unless faulty.

We reserve the right to refuse returns that do not comply with our Returns Policy.

11. Faulty or Incorrect Items

If goods are faulty, damaged, or not as described, you are entitled to remedies under UK consumer law.

You must notify us within 48 hours of delivery for transit damage and provide photographic evidence.

We are not responsible for:

  • Minor cosmetic paint variations

  • Manufacturer packaging inconsistencies

  • Minor shelf wear

  • Transit-related box imperfections

Nothing in these Terms limits your statutory rights.

12. Pre-Orders

Pre-order release dates are estimates only and subject to supplier changes.

We are not liable for delays outside our control.

If a supplier cancels a product, you will receive a full refund.

13. Marketing & Public Content Use

From time to time, we may feature general order highlights, first names, or anonymised purchase examples in marketing content (including social media posts, email campaigns, and promotional materials).

We will only do so in the following ways:

  • Using first names only; or

  • Using anonymised, fictionalised, or non-identifiable examples; or

  • Where explicit prior consent has been obtained.

By submitting reviews, testimonials, tagged social media content, or participating in competitions or promotional campaigns, you grant us a non-exclusive, royalty-free licence to use such content for marketing purposes unless permission is withdrawn.

We will not publish full names, contact details, or personally identifiable information without explicit consent.

Requests for removal of content may be submitted to:
info@infinitycollectables.com

14. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any liability that cannot legally be excluded

To the fullest extent permitted by law, we shall not be liable for:

  • Indirect or consequential losses

  • Loss of profits, revenue, or business

  • Loss arising from misuse of products

  • Loss resulting from Website use

Our total liability in respect of any claim shall not exceed the total value of the order in question.

15. Third-Party Links

We may provide links to third-party websites.

We are not responsible for their content, services, or privacy practices.

16. Force Majeure

We are not liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Supply chain disruption

  • Industrial disputes

  • Government restrictions

  • Courier failures

17. Governing Law

These Terms are governed by the laws of England and Wales.

Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the Courts of England and Wales.