Privacy policy

This privacy policy sets out how Infinity Collectables uses and protects any information that you give us when you use this website: www.infinitycollectables.com.

Infinity Collectables is committed to ensuring your privacy is protected. Should we ask you to provide certain information by which you can be identified, you can be assured it will only be used in accordance with this privacy statement.

We may update this policy occasionally. Please check this page from time to time to ensure you are happy with any changes.

  1. What We Collect

We may collect the following information:

  • Name and contact information (including phone number and email address)

  • Payment and billing details

  • Demographic information such as postcode, preferences, and interests

  • Information relevant to customer surveys, competitions, or offers

  • Order history and browsing data

  • Communication preferences (e.g., for SMS and email marketing)

  1. How We Use the Information We Gather

We collect and use your data for the following purposes:

  • To process and fulfil your order, including payment and delivery

  • To communicate with you, including service updates and order confirmations

  • To improve our products and services, based on usage trends and feedback

  • To send you promotional emails and SMS messages, including:

    • New product announcements

    • Exclusive discounts or offers

    • Abandoned cart reminders

    • Birthday or loyalty messages

  • To conduct market research, by contacting you via email, SMS, phone, or mail

  • To personalise your website experience, using your interests and behaviour

  • To serve relevant advertising, including behavioural and cross-platform targeting

  1. Email and SMS Marketing

a. Consent and Subscription
By subscribing to our marketing communications, you agree to receive promotional content via email and/or SMS. You may opt in when placing an order, signing up for our newsletter, or entering a competition.

b. What We Send
Our marketing messages may include:

  • Product launches, pre-orders, and restocks

  • Limited-time promotions and discounts

  • Brand news and updates

  • Loyalty perks and recommendations based on your purchase history

c. How to Opt-Out
You may opt out at any time by:

We respect your preferences and will update your contact permissions promptly.

  1. How We Use Cookies

Cookies help us provide a better user experience by:

  • Analysing website traffic

  • Remembering your preferences

  • Enabling features like saved carts or recently viewed items

You can manage cookie preferences via your browser settings.

Links to Other Websites

Our website may contain links to third-party websites. Once you leave our site, we are not responsible for the protection of any data you provide on external platforms. Always review the privacy policy of any other site you visit.

  1. Data Aggregation, Analytics, and Profiling

We may analyse your browsing behaviour and transaction history to:

  • Understand your preferences

  • Improve our service

  • Serve personalised advertisements

This may be done by us or trusted partners. Advertising may appear:

  • On our site (by us or third parties)

  • On third-party websites (through behavioural targeting)

You can opt out of interest-based advertising through the Digital Advertising Alliance or by adjusting your cookie settings.

  1. Controlling Your Personal Information

You can manage how your data is used by:

  • Adjusting your marketing preferences during sign-up or at any time afterward

  • Contacting us to opt out of third-party marketing

  • Requesting a copy of your data under the Data Protection Act 2018 and UK GDPR

  • Asking us to correct or delete inaccurate or incomplete information

We do not sell, rent, or trade your personal information to third parties unless required by law or with your consent.

  1. Your Rights

Under data protection laws, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or incomplete data

  • Request deletion of your data (right to be forgotten)

  • Restrict or object to certain data uses

  • Withdraw consent at any time

To exercise any of these rights, email us at: info@infinitycollectables.com

  1. Contact Us

If you have questions or concerns about this policy or how we use your data, please contact:
Infinity Collectables
Email: info@infinitycollectables.com
Website: www.infinitycollectables.com