A Fresh Start for 2026: What’s Changing at Infinity Collectables 🎉

As we step into 2026, we wanted to share a quick update on what’s next for Infinity Collectables and how the incredible growth we’ve seen recently has created the perfect moment to level things up.

Over the past year, Infinity Collectables has grown faster and further than ever before. We’re now working with more brands, partners, and countries than at any point in our journey and none of that would be possible without the amazing support of our customers. Thank you for being part of it.

As we’ve grown, we’ve reached a natural milestone. The systems that helped us get here are now being upgraded to support a bigger, more established retail operation, designed to be faster, smoother, and more reliable as we continue to grow.

Evolving Infinity 🚀

From January 2026, we’ve started rolling out a series of improvements across our systems and operations to better support the size and scale of Infinity Collectables today and where it’s heading next.

This marks an exciting shift from early high-growth mode to a more structured, scalable setup, built with long-term reliability and customer experience in mind.

📦 One Centralised Fulfilment Hub

As our range expanded, we operated across multiple UK warehouse (14) locations to keep up with demand.

As part of this next phase, we’re moving to a large, centralised fulfilment hub - an approach used by leading national retailers to improve speed, accuracy, and consistency when handling large product ranges.

This upgrade will help us:

• Dispatch orders more consistently

• Improve stock accuracy across our growing catalogue

• Reduce split shipments

• Create a smoother, more predictable delivery experience

This transition is already underway and forms a key part of our long-term plans.

🛒 A Faster, Clearer Website Experience

With a rapidly expanding catalogue, we’re also making improvements to the website to make shopping easier and more enjoyable.

Over January, customers will begin to see updates designed to:

• Make browsing faster and smoother

• Provide clearer stock and availability information

• Improve navigation as the range continues to grow

These changes are being introduced gradually to ensure everything runs smoothly.

⏳ A More Balanced Approach to Pre-Orders

As we work with more international brands, we’re refining how and when we offer pre-orders.

In 2026, this means:

• Offering fewer pre-orders

• Focusing more on in-stock and ready-to-ship products

• Working closely with trusted brands that have proven delivery timelines

Our aim is to give customers clearer expectations and a more reliable shopping experience.

🧸 Staying True to Our Roots

Infinity Collectables has always been about toys, games, collectables, and pop culture merchandise.

As we grow, we’re doubling down on what we do best:

• Expanding our core toys and collectables ranges

• Growing our selection of officially licensed products

• Building the largest and most exciting ranges in the UK

📧 Growing Our Support

We’re upgrading our support systems, processes, and teams to better handle increased demand and ensure customers continue to get the help they need.

This includes:

• Smarter support tools and answers

• Better visibility and prioritisation of tickets

• A structure designed to scale as the demand continues to grow

What to Expect Over the Coming Weeks

As these improvements roll out:

• There may be a short transition period while systems settle

• Orders and support requests will continue to be handled in order

• Tracking will still be sent automatically once orders are dispatched

From mid-January onwards, customers should start to notice improvements in speed, communication, and overall service quality.

Thank You - and Help Shape What’s Next 💬

None of this would be possible without the community that’s supported Infinity Collectables along the way.

If you have ideas or suggestions on how we can continue improving, whether it’s product range, website experience, or service — we’d love to hear them in the comments below.

Every suggestion is read and helps guide how Infinity Collectables continues to grow.

Thank you for being part of the journey.

Here’s to an exciting 2026 ahead at Infinity Collectables 🎉

- The Infinity Collectables Team