Frequently Asked Questions

When will I receive my order ?

All of our delivery times are dependent on your location and the shipping option you selected at checkout.

We offer delivery speeds from 2-3 working days to next day UK shipping from Royal Mail/DPD/DHL and our partner couriers with tracking information being updated as soon as your order is dispatched.

Pre-order items will be shipped when they are in stock and available to ship. 

How much does delivery cost ?

We offer free UK Standard delivery on all orders. 

Faster delivery speeds can be chosen at checkout 

International deliveries options will be coming soon, in the mean time if you would like to email us with an enquiry for an order to ship aboard we will be happy to assist. 

What is your returns policy ?

As long as your product is unopened and undamaged, we can offer a refund if it is returned to us within 14 days of you informing us of the issue. Our team will do their best to assist you in resolving the issue if there is any issue with an item you have received from us.

What payments methods do you accept ?

We accept most debit/credited cards, including Visa, Mastercard and Amex. We also accept PayPal and Paypal credit account payments, all PayPal payment are immediate payments.

Do you offer partial payment options for pre-orders ?

Yes. Payment for some pre-order products may be eligible for partial payment. The % of payment varies per product and may not be eligible on all products.

Deposits for partial payments on pre-orders are non refundable.

Exceptions where a refund for the partial payment may occur would be when the supplier/brand/manufacture cancels the product and any pre-orders we have with them. In this case our team will be in contact with you to see if you would like to apply the partial payment as a credit towards another product or for a refund.

Once a pre-order item has arrived in stock or is on its way to us, invoices for the balance remaining will then be sent out to customers via email to those who have chosen to place a deports on a pre-order item. If the remaining balance is not paid for within 48 hours of the invoice being sent, the order will be cancelled and the deposit retained.

We also accept PayPal and Klarna payment options.

What if the product that I want is out of stock ?

If there is a specific item you are interested that is shown as ‘sold out’, please feel free to email us and we can let you know if/when we are receiving more stock of this product.

Alternatively you can sign up for the restock email notifications for the product as well. 

Do you deliver outside of the UK ?

Yes we offer international shipping options to most areas outside of the UK.

Can I receive same day delivery ?

Yes. For some of our products we are able to offer same day delivery. 

Eligible products will have the option in checkout. 

How do I cancel my order ?

If you wish to cancel an order you have placed you must contact us immediately so that our team can identify your order through our network and hold it from being dispatched.

If your order order has been dispatched or in processing it will be classed as sent and with the delivery service, you will need to return the item to us and be responsible for paying the cost of returning the items. Please contact us as soon as possible to cancel an order.