Refund policy

 

Purchases from Infinity Collectables may be returned within 14 days of receipt, subject to the terms stated below.

Unopened Items

Unopened and unused item(s) can be returned within 14 days of receipt - unless specifically stated on the product details page.

The packaging must be in the same condition as it was upon receipt.
 

Opened Items

Opened item(s) are not eligible for returns - this includes:

  • Item(s) that have been opened or removed from the packaging

  • Item(s) that have visible indications that the packaged has been opened

  • Opened products that are no longer factory sealed
     

How to return an Item

If you wish to return an item please use our returns portal : https://infinitycollectables.com/tools/infinity-returns

Please upload details via our returns portal such as the following information:

  • Your name

  • Order number

  • Product(s) name

  • Reason(s) for return

  • Photographs of the item in the case of damage or defect(s)
     

Return Shipping - International Customers

You will be responsible for shipping the item(s) back and paying for the shipping fees for all international orders within 14 days of receipt.

You will be responsible for all shipping costs without reimbursement. Infinity Collectables are not responsible for any lost or damaged packages returned to us.
 

How to Prepare Your Item for Return Shipping

Please pack the item(s) in an appropriate-sized cardboard box and use bubble wrap or another type of fill to adequately protect the item. We try to ship all orders with reusable boxes and packaging.

Please do not place the shipping label directly on the item(s) to return it as this will result in your return being null and void and no refund, replacement or store credit will be issued.

If the item(s) are damaged in transit or received by Infinity Collectables in worse condition than on dispatch to you your refund will be less than the value of the item(s) being returned.
 

Refunds

Refunds on returned item(s) are issued after the product(s) have been received by Infinity Collectables and processed - please allow three working days (this timescale may be increased during busy periods).

Refunds are issued in the original payment method. In cases where this is not possible, store credit will be issued.

There may be a delay for the funds to clear - the following timescales are estimates:

  • Debit/Credit Cards: 3-5 working days

  • PayPal: Depends on your PayPal original source of payment - PayPal states up to 30 days.

  • Site credit: Available immediately
     

Refused and Undeliverable Shipments

A refused shipment will be treated as a return and any return costs will be deducted from your refund.

If a shipment is returned to Infinity Collectables as undeliverable due to an error on your part (e.g. an incorrect address provided or maximum number of delivery attempts exceeded) we will refund the parcel once it arrives back.


International customers will be responsible for any additional fees, duties, or taxes for refused or undeliverable shipments. If Customs dispose of your shipment for any reason, no refunds will be issued for product or shipping.
 

Restocking Fees

Fees may apply in the following circumstances:

  • The returned goods contain missing, damaged, or opened items

  • The returned goods have been opened and inspected by Customs

  • The returned good were received by Infinity Collectables after the 14-day return window unless an extension has been authorised by customer services/returns portal
     

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