Contact US

Please refer to the FAQ or Product page for any questions on release dates, pre-orders & updates. Please allow up to 48 working hours for a reply Mon-Fri.
Thanks for contacting us. We'll get back to you as soon as possible.

FAQs

Have a quick question?
Check our FAQs for a quick answer

Support/Dispatch Days

Monday - Friday 

Email us direct

support@infinity-collectables.zendesk.com

Frequently asked questions

How long does it take to dispatch an in-stock item?

In-stock items are dispatched within 72 working hours, however some products may have product specific dispatch times which can be found on the product page.  

I haven't received my item ?

Please refer back to the product page as all info will be shown on the page regarding dispatch. Some items may be listed as pre-orders or extended dispatch times which is why they haven't arrived yet but are on the way or subject to release.

My item with a 5-10 working day dispatch hasn't dispatched yet?

If your item has a 5-10 working day dispatch but hasn't dispatched yet on the 10th working day please allow for 2-3 days extra as the warehouse may be experiencing a high number of new releases or parcels which could cause a processing delay where a few extra days are needed. Thanks for your pateince 

What Social Media can I contact you on ?

If your question is urgent please send us a direct message on Instagram which is our only official social media channel. 

My support ticket hasn't been replied to yet ?

- Please allow up to 48 working hours for support ticket processing. 
- Working days are Monday - Friday only. 
- Weekend messages are carried over to the following week which might cause a slight delay due to the high volume of tickets from Saturday and Sunday. 
- If your question is urgent please send us a DM on Instagram only. 

- Please note info@infinitycollectables.com is not a daily monitored email address and is only used for system notifications, for questions please use the email address above under the email us direct section or enquiry@infinitycollectables.com

 

Active Support Channels 

Active : 
support@infinity-collectables.zendesk.com
enquiry@infinitycollectables.com
or for urgent messages please dm us on Instagram  

Discontinued : 
support@infinity-collectables.reamaze.com - has been discontinued since May 2024, any messages to this address will not be received by our support team 

info@infinitycollectables.com - is only used for system notifications and not managed daily, any messages to this address will not be seen by our support team