FAQs

UK & Worldwide Delivery Available At Checkout.

All items will dispatch from one of our warehouse's in the UK or EU.

Please be aware pre-order items will only dispatch once they are in stock and release dates are subject to change without notice from the manufactures, by placing an order containing a pre-order item, you agree to this policy.

Mixed orders (pre-orders & in-stock) will be held until all items are available for dispatch unless a paid for UK delivery method has been selected.

Infinity Collectables is an authorised official retailer, all stock will be from official sources and brands and subject to different release times.
Once released and/or dispatched a tracking email will be sent.

Please refer back to the product page as all info will be shown on the page regarding dispatch. Some items may be listed as pre-orders or extended dispatch times which is why they haven't arrived yet but are on the way/subject to release.

If you have received a tracking number it means your order has been collected by the delivery provider on the day of notification or next working day. Once a parcel enters the delivery providers network we do not have control over how fast the provider processes parcels. During busier times this may take a few days. If it has been 3 working days on the same update, please contact us.

Email confirmations are sent automatically when you complete your order.

If you checked out with PayPal the confirmation will go to the email address associated with your PayPal account.

If you have checked your inbox and your spam and haven't received a confirmation email within 60 minutes of ordering, please contact us and we will have a look into this for you.

Please make sure you enter your email during the checkout process in order to receive a confirmation email.

Dispatch time means the time it takes us to prep and pack your order for the delivery company to pick up. This can be the same working day but may take up to 4 working days for in-stock items.

In Stock/Inbound means the item is in stock & on site at our warehouse in the States, Asia or Europe and will be delivered at no extra cost to UK customers.

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